Fulfillment & Returns
Effective Date: August 20, 2026
This Fulfillment & Returns Policy applies to purchases made through Vial Drop Labs, LLC (“Vial Drop Labs,” “we,” “us,” or “our”). Because our products are sold strictly for laboratory research purposes, special handling and product-integrity considerations apply to returns and replacements.
1. Final Sale Policy
Unless otherwise expressly stated by Vial Drop Labs, all sales are final.
Due to product-integrity, chain-of-custody, storage, and handling considerations, products that have been shipped cannot be returned, restocked, or exchanged.
This policy does not limit our review of orders that arrive damaged, contain an incorrect item, or are otherwise affected by a fulfillment error attributable to Vial Drop Labs.
2. Damaged or Incorrect Shipments
Customers should inspect shipments promptly upon delivery.
If an order arrives with visible physical damage, compromised packaging, missing items, or an incorrect product, please contact Vial Drop Labs at contact@vialdrop.com within 24 hours of confirmed carrier delivery.
Please include:
- Order number
- Description of the issue
- Clear photographs of the shipping package and affected product
- Photographs of the product label and packaging, when applicable
Please retain the original packaging and affected product while the claim is being reviewed.
Claims are reviewed individually. If Vial Drop Labs determines that a product was damaged during shipment or that a fulfillment error occurred, we may, at our discretion and as appropriate under applicable law, provide a replacement, store credit, refund, or other resolution.
3. Shipping and Fulfillment
Orders are generally processed during normal business days, Monday through Friday, excluding holidays.
Our goal is to process in-stock orders within two business days, although processing times may vary due to order volume, product availability, payment verification, weather, carrier disruptions, holidays, or other circumstances outside our reasonable control.
Tracking information will generally be provided when an order has been prepared for shipment.
Carrier delivery estimates are estimates only. Vial Drop Labs does not guarantee a specific delivery date unless expressly agreed to in writing.
4. Order Cancellations and Changes
Requests to cancel or modify an order should be submitted as soon as possible to contact@vialdrop.com.
We will make reasonable efforts to accommodate a cancellation or modification request before fulfillment begins. However, we cannot guarantee that an order can be changed or cancelled once it has entered processing.
Once an order has been transferred to the shipping carrier, it generally cannot be cancelled or modified.
5. Delivery Issues
Customers are responsible for providing a complete and accurate shipping address at checkout.
If tracking indicates that a shipment has been delivered but the package cannot be located, customers should contact the carrier and Vial Drop Labs promptly so the matter can be reviewed.
Vial Drop Labs is not responsible for delays or delivery failures caused by incorrect addresses supplied by the customer, carrier disruptions, weather events, or circumstances outside our reasonable control, except as otherwise required by applicable law.
6. Research Use Only
All products offered by Vial Drop Labs are intended strictly for laboratory research purposes and are not for human consumption, therapeutic, diagnostic, or veterinary use.
Questions regarding an order or this policy may be directed to:
Vial Drop Labs, LLC
Email: contact@vialdrop.com
Website: vialdrop.com